| Airport | Problem | Details | Status | Created | Updated | Last comment |
|---|---|---|---|---|---|---|
| Pier 7 Heliport | Duplicate airport | 4MD and MD54 are the same facility (Pier 7 Heliport in Baltimore) |
open | 2022-07-28 12:33:41 | ||
| Baltimore/Washington International Thurgood Marshall Airport | Other | My husband and I flew out from BWI this morning and my husband has a physical disability- and has a ostomy bag - he was embarrassed by your security team and treated like a thieve. He was harassed by 3 - 4 of your staff while he tried to explain his problem, they were very rude and he was quit embarrassed as other people watched , why he wasn’t taken into a private area ? Is beyond me This is very unacceptable for such a business that deals with the public that has disabilities. Very disappointing as we always used BWI - no More !! Maybe some changes of Empathy from your staff may keep your clients happy. |
open | 2021-11-11 14:28:51 | 2021-11-11 14:29:55 | Feel free to contact me with any questions Mike OBrien- 301401-7755 |